Account
How do I create an account?
To create an account
1.Click the "Register" button on the website (link)
2.Enter the mobile number
3.Enter your email address
4. Come up with a password that contains:
at least 8 characters;
at least one small letter (Latin a-z);
at least one LARGE letter (Latin A-Z);
at least one digit.
5. Check the box confirming your age and agreement with the terms of the contract.
Click the “Register" button.
We wish you good luck in the games!
At what age can I participate in gambling?
Persons over the age of 18 are allowed to participate in gambling.
How can I verify my account?
To confirm your account, you will need documents: ID card, bank details.
Can I have multiple accounts?
No, we prohibit users from having multiple accounts. Each person is allowed to create and use only one account. Violation of this policy may result in the account being blocked.
Can I block my account if I don't want to use it anymore?
Yes, you have the option to block your account at any time. Just contact our customer support team. Please keep in mind that the account lock is irreversible and the remaining funds will be subject to withdrawal in accordance with our terms.
Can I set limits on my account to control my expenses?
Yes, we offer various responsible gaming tools that will help you manage your gaming activities. You can set deposit limits, loss limits, and session time limits in your account in order to control your spending and gaming behavior. These restrictions can be adjusted at any time.
Is my personal information kept confidential?
Your personal information is kept confidential. It is used only for the purposes set out in our privacy policy.
What should I do if I encounter problems related to my account or have any questions?
If you encounter any problems related to your account, our customer support team is always ready to help you. support@khan-bet.com
Replenishment and withdrawal
What payment methods are available?
There are various ways to replenish your personal account in our service. You can view the full list of supported payment methods in the "Deposit" or "Cashier" sections.
How long does it take to process a withdrawal?
The withdrawal processing time may vary depending on the selected payment method. As a rule, withdrawals to an electronic wallet are processed within 24 hours, and bank transfers can take 3-5 business days. Please review our withdrawal policy for more information.
Are there any fees for deposits or withdrawals?
Most of the services are provided free of charge. A fee may be charged for processing certain payment methods or withdrawal requests. Please read our terms and conditions in the payment section (link to the section)
Can I deposit and withdraw funds using different payment methods?
We recommend using the same payment method for both deposits and withdrawals in order to comply with the rules.
Is there a minimum deposit or withdrawal amount?
Yes, there may be minimum limits on deposits and withdrawals. These limits are specified in the payment section or terms. Please make sure that your transactions meet the minimum requirements to avoid processing problems.
Can I cancel the withdrawal request?
No. After sending a withdrawal request, it is processed and cannot be canceled.
What should I do if my deposit has not been processed?
If you encounter any problems with depositing or withdrawing funds, be sure to contact our customer support team. Our payment specialists will review the problem and provide assistance in solving it as soon as possible.
Do you offer bonuses or promotions for deposits?
Yes, we often offer bonuses and promotions for deposits to reward our players and improve their gaming experience. These bonuses can include deposit matches, free spins or cashback. Be sure to check our promotions page regularly to keep up to date with the latest offers.
Is there a maximum limit on deposits or withdrawals?
Yes, for the purposes of responsible gaming and financial security, we can set limits on deposits and withdrawals.
How do you ensure the security of payment transactions?
We pay special attention to the security of payment transactions and implement encryption protocols to protect your financial information. In addition, we constantly monitor transactions for suspicious activity and comply with strict regulatory requirements to prevent fraud and ensure a safe gaming environment.
Responsible game
How can I set a limit on my account?
In order to control your gambling expenses, you can set a limit. To set daily, weekly or monthly deposit limits according to your preferences, go to the Responsible Gaming section and follow the instructions.
What advice can you give to players experiencing gambling problems?
We provide resources and support to players, such as the ability to self-exclude, access to responsible gaming tools, as well as links to support organizations and help lines. You can find more detailed information in our Responsible gaming section or by contacting our customer support team.
What is self-exclusion and how does it work?
Self—exclusion is a voluntary program that allows users to restrict access to gambling services for a certain period. During self-exclusion, you will not be able to access your account or participate in gambling. To initiate self-exclusion, visit the Responsible Gaming section and follow the instructions provided.
Can I temporarily block my account to take a break from gambling?
Yes, you can request a temporary suspension of your account to take a break from gambling. During this period, you will not be able to access your account or participate in gambling. Please contact our customer support team to request a temporary lockdown.
Are there any tools that will help me track my gaming behavior?
The "Reality Check", "Session Timers" and "Activity Reports" tools give an idea of your gaming habits. You can access these tools in the Responsible Gaming section of your account settings.
What should I do if I feel that my gaming behavior is becoming problematic?
If you feel that your gaming behavior is becoming problematic or out of control, it is important to seek help and support. You can use our self-assessment tools to assess your gambling addictions and access resources such as helplines, counseling services, and support groups to get help.
How do you teach your users to play a responsible game?
We strive to promote responsible gaming practices among our users through training, information campaigns, and the provision of responsible gaming tools. We regularly disseminate information about responsible gaming and provide resources that help users make informed decisions about their gaming activities.
Can I restrict access to certain types of gambling or services?
Yes, you can customize your gambling preferences and restrict access to certain types of gambling or services. For example, you can exclude yourself from casino games while continuing to participate in sports betting. These preferences can be configured in the Responsible Gaming section of your account settings.
Safety
Do you ensure the security of my account and personal information?
We adhere to strict data protection rules to ensure the highest level of security.
What should I do if I suspect that my account has been hacked?
Contact our customer support team for help immediately. We will promptly investigate the problem and take appropriate measures to protect your account.
How do you handle my confidential information during account verification?
We use your personal data only for verification purposes, as required by regulatory standards. Our verification processes comply with strict data protection rules, and only authorized personnel are allowed to access your information.
What measures do you take to prevent account hacking or phishing attempts?
We implement multi-level security measures to protect against account hacking and phishing attempts, including email verification, two-factor authentication (2FA) and fraud detection systems. In addition, we train our users in safe Internet practices to minimize the risk of becoming a victim of phishing.
Can I change my security settings to improve account protection?
Yes. You can enable two-factor authentication, setting up security questions, or agreeing to receive notifications about account activity. We recommend checking and updating your security settings regularly to ensure maximum protection.
How do you protect my financial transactions and payment information?
We use standard encryption protocols such as Secure Socket Layer (SSL) technology to protect your financial transactions and payment information during transmission. In addition, we work with reliable payment systems and conduct regular security checks to ensure compliance with Payment Card Industry Data Security Standards (PCI DSS).
What should I do if I receive suspicious emails or messages allegedly sent by your company?
Do not click on links or provide personal information. Send a suspicious email to our customer support team for verification. We will take appropriate action to resolve the issue and protect our users from phishing attempts.
Are my account details shared with third parties for marketing purposes?
We prioritize privacy and do not share it with third parties for marketing purposes without your consent.
Do you ensure the security of mobile applications?
Our mobile apps are designed with the best security practices in mind. We regularly conduct thorough testing and verification of the code to identify and eliminate any security vulnerabilities in mobile applications.
How long do you store user data and how is it destroyed after using it?
We store the data for 10 years after the termination of the business relationship with the client.
Changing the data
Can I change my account details?
Yes, you can change your account details yourself. You can change: email address, password and contact information. Open the "My Account" or "Profile" section. Go to the settings and make the necessary changes.
What should I do if I forgot my password?
You can easily reset it by clicking the "Forgot password" link on the login page. Then follow the instructions.
AML
How much can I deposit into my account?
We do not have a limit on the amount, but when depositing large amounts, you will need to confirm the origin of the funds
What documents can confirm the origin of the funds?
Ownership of the business
Help from work
Document on inheritance
Statement of investments
What will happen to my money during verification?
The funds will be frozen.